The salary for a hotel duty manager ranges from $30,000 to $60,000 per year, with the average being around $45,000. Also note that hotels located in seasonal destinations give their duty managers more hours during peak season and less during slow season. A duty manager typically records thirty to forty hours per week. In essence, The Duty Manager is the on-property contact for anything and everything that goes awry on her shift, and it is her responsibility to make a wise decision to restore order.ĭuty managers work a wide variety of shifts, but the most common shift is evenings since this is when the General Manager is not on the property. Additionally, the Duty Manager makes overflow reservations in the case of an accidental over-booking. For instance, complaining guests seeking a refund speak to the current shift's Duty Manager to voice their displeasures. However, the most important roles of a duty manager are to maintain order and ensure guest satisfaction. The responsibilities of a duty manager are broad ranging. In these cases, the Duty Manager performs the more basic managerial tasks, while the General Manager concentrates his efforts to the more complex assignments. Some larger hotels also employ a duty manager when the General Manager is present. The General Manager is not able to be present at all times, and the hotel needs a manager for the times when he is not there. Hotel duty managers provide the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager.
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